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ISSUE #2: I can log in, but nothing is loading. I just see a blank screen.

Possible Reason: The desktop version of the reader runs on Adobe Flash Player. Please make sure your computer has the latest version installed. It is a free download at get.adobe.com/flashplayer.   After installing Flash, you may need to close your Internet program and then reopen to clear the cache (memory).

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Important note about Flash Player

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Enabling Flash Player for your browser

The digital version of BGI has used Adobe Flash Player since 2009 for desktop and laptop users. Mobile devices, however, are shown a format called HTML5, which has become the default way that all software systems prefer to display websites. Adobe announced in July...

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